0879721450
FAQS & POLICIES
Please Read This Important Information Prior To Attending.
Or check our full set of terms and conditions in PDF format here.
Check out some of the most common questions we get asked below. If you can’t find the information you’re looking for, please don’t hesitate to contact us and we’ll get back to you as soon as possible.
WHAT ARE THE CAMP HOURS?
Drop-off is from 8:30 am. Coaching & games is from 9:00am to 2:30 pm each day. Pick up is from 2:30 pm to 2:45 pm.
HOW MUCH DOES IT COST TO ATTEND A CAMP?
Please see our BOOK ONLINE page for the cost of our programs.
WHAT HAPPENS AFTER I BOOK ONLINE?
Once your booking is processed, you will be emailed a confirmation pdf with full details of the camp. Confirmation information available for download can also be accessed via your account.
IS IT POSSIBLE TO ATTEND JUST A FEW DAYS OF A 5 DAY CAMP?
Unfortunately, we cannot take partial bookings at this time.
CAN CHILDREN BE GROUPED WITH THEIR FRIENDS?
Yes, grouping can be arranged to suit age, ability and friends — just let us know the names of any friends that are attending when booking in the comments section. And don’t worry if there are no friends attending — new friends will be made at camp!
CAN CHILDREN BE GROUPED WITH THEIR SIBLING?
Yes, if requested siblings can be grouped together, as long as the difference in age and ability is not too great.
WHAT CLOTHING SHOULD BE WORN?
Comfortable sports clothing and sports footwear is appropriate at all our programs. Please ensure a rain jacket is brought each day.
WHAT EQUIPMENT DO CHILDREN NEED TO BRING TO CAMP?
None, all equipment is provided by us.
HOW MANY CHILDREN ARE IN A GROUP?
There are 10-15 participants per group depending on the bookings and appropriate age considerations.
WHAT DO THE CHILDREN DO AT LUNCHTIME? WHO SUPERVISES THEM?
Lunch involves a short break to eat and relax (30 mins approx.) — all supervised by camp staff.
LUNCH/NUT FREE POLICY?
Please note that you will need to bring your own lunch and snacks in a clearly named lunch box or bag (lunch should not consist of any nuts or nut products). Please bring your own drink bottle each day. ACE Sports has a nut-free policy for participants at all camps and programs.
WHO IS IN CHARGE OF FIRST AID?
All ACE Sports Camp managers are First Aid trained.
CAN THE PARENTS STAY, OR DO THEY HAVE TO STAY THROUGH THE DAY?
Parents are welcome to stay and watch, however, there is no need to as the children will be supervised by camp staff for the duration of the program.
WHAT DISCOUNTS ARE AVAILABLE FOR FAMILIES, SCHOOLS OR CLUBS?
At the moment we do not have a discount offer. However, please see our Camp Pricing page for an overview of the current camp fees.
WHAT'S THE REFUND POLICY?
Cancellations, for whatever reason, must be made by email prior to the commencement of the camp and will be subject to a forfeiture fee.
In the event of cancellation within seven days or less, you will be responsible for 50 per cent of the cost of the entire booking. In the event of cancellation within 48 hours or less, you will be responsible for 100 per cent of the cost of the entire booking. People failing to arrive without prior notification are responsible for the entire cost of the booking.
Please note that once the camp has commenced we are unable to offer refunds. See the below section “What happens if a child gets sick or injured during the camp” for further information.
Also, if a camp cannot run due to circumstances outside our control, the following process applies:
ACE Sports Camps will transfer your child, free of charge to any program of your choice or
Provide full credit for future use.
Please note that ACE Sports Camps credits never expire and can be used at any future program.
In addition, credits can be transferred to siblings, friends and family at full redemption value.
Please contact ACE Sports Camp Office for any further queries.
WHAT HAPPENS IF A CHILD GETS SICK OR INJURED DURING THE CAMP?
In the event of any child becoming unwell on the camp, the parent/guardian will be contacted and asked to collect the child immediately. In this event please contact the ACE Sports Camp to discuss available credits.
WHO ARE THE CAMP COACHES?
All ACE Camp Coaches are Garda vetted and qualified to coach kids in various sports. Please see our 'Staff' page for more details.
DO THE CAMPS ACCOMMODATE BEGINNERS?
Yes, we can provide great coaching for beginners and all ability levels — just let us know before the camp of your child's ability prior to attending.
WHAT HAPPENS IF BAD WEATHER IS FORECAST?
All our activities are outdoor. A camp will rarely be cancelled due to poor weather. But we may have to pause activities and take shelter.
Drop off and pick up times will remain unchanged in bad weather - unless extreme weather is forecast.
In times of unexpected extreme weather - phone calls will be made to the designated parent or guardian to organise pick-ups.
DOES ACE SPORTS CAMPS FACILITATE INCLUSION AND ACCOMMODATE DISABILITY?
WHAT IS THE BEHAVIOUR POLICY OF ACE SPORTS?
We aim to provide a welcoming and safe environment in all camps, where will we foster positive and supportive learning and skill development. ACE is committed to the safety and well-being of all; everyone will be treated with respect and understanding at all times. To ensure that we provide a safe and supportive environment for all the following behaviour will be expected from all participants:
Be respectful to all fellow participants treating them as they would like to be treated.
Be respectful towards all staff and leaders by following and listening to all instructions.
Refrain from swearing, hurtful language and aggressive behaviour as this is not tolerated at our programs.
Be respectful towards others’ personal property and the camp facilities.
WHAT IS ACE SPORTS COMMITMENT TO CHILD SAFETY?
We provide high-quality sports coaching programs for kids in an open, welcoming and safe environment where we foster positive and supportive learning and skill development.
ACE Sports is committed to the safety and wellbeing of all children and young people and they will be treated with respect and understanding at all times. We seek advice, feedback and guidance from young people, parents and colleagues so these standards are improved and maintained.
Everyone participating in ACE Sports programs (including staff, partners, children, parents and visitors) must keep to our strict code of behaviour, so that we can continually strive to provide a safe and supportive environment for all.
Personal Accident Insurance against injury, accident, or loss whilst on camp is your responsibility (the name of the person who made the booking online). In the event of an injury or accident involving the child/children/student you have booked onto the camp you accept that ACE Sports Training Limited will not be liable for any direct or indirect loss, damage or injury arising from or associated with their participation in the activities offered by ACE Sports Training Limited and hereby waiver all and any claims against ACE Sports Training Limited in this regard in relation to the child /children/student you have booked onto camp.
WHAT IS THE PARTICIPANT BEHAVIOUR POLICY?
ACE aims to provide a welcoming and safe environment at all camps, where we foster positive, supportive, learning and skill development.
ACE is committed to the safety and well-being of all participants and everyone will be treated with respect and understanding at all times.
In addition to the policies relating to staff behaviour and child safety, the following behaviour amongst camp attendees will also be expected and monitored:
Being respectful to all fellow participants, treating them as they would like to be treated;
Not seeking to harm, humiliate, intimidate, undermine or coerce other participants.
Refraining from swearing, hurtful language and aggressive behaviour.
Avoiding any behaviour (verbal or non-verbal) that has a sexual element, that is unwelcome, offensive, intimidating or humiliating to the other person. This includes, unwelcome physical contact, sexual comments or jokes and propositions.
Maintaining age-appropriate relationships with other participants e.g. older children not ‘befriending’ younger participants.
Being respectful towards all staff and leaders by listening to and following all instructions.
Refraining from swearing and aggressive behaviour.
Being respectful towards other’s personal property and the camp facilities.
If a child does not meet these standards or otherwise demonstrates inappropriate behaviour, an ACE Camp Director will notify the parent or guardian accordingly, and where appropriate, provide suitable warnings.
To ensure the safety and well-being of all participants, ACE maintains the right to instigate disciplinary action. This will depend on the severity of the case and may involve an apology or suspension from participating in camps, including physical removal where appropriate or another form of action.
WHAT IS ACE SPORTS CAMPS COVID-19 POLICY?
Based on information from various sources, including the Department of Health ACE Sports Camps believes the risks of contracting the Covid-19 virus at camp are very minimal.
However, in accordance with the national public health guidelines, we have instigated a number of initiatives to ensure the safety of all participants and staff during camp. Including, re-enforcing proper personal hygiene and hand washing hands technique and / or use of hand sanitiser.
PHOTOS & VIDEOS
At the camps there will be photographs taken from time to time. These will be used to update our marketing, social media and website. Parents can read and see news and photos during the camp as we post.
Unless you specifically opt-out, your child’s photo may be used in future marketing and promotions. Please contact the office directly if you would like to opt out or have a photo removed at any time.
Please check out our full set of terms and conditions in PDF format here.
However, if you still have more questions, please get in touch and we’ll help you however we can.
